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Frequently Asked Questions

What Method Of Cleaning Do You Use?

Bay Area Carpet Master utilizes the “professional hot water extraction” method of cleaning, this is a washing and rinsing of the carpet.  We consider this the most dependable method for getting your carpets as clean as possible. In Addition to this method our experienced technicians will help you determine which of the available methods would work best for your carpet. We use only non-toxic cleaning agents that are safe for your home, and can use ECO-friendly products as well if this a requirement. 

What Time Will The Technicians Arrive?

Because we are a mobile service and like many other mobile services, we provide a 1-hour appointment window when the Technician will arrive. If your appointment is at 10am, the Technician will arrive between close to 10am.

How Do I need To Prepare Before The Technicians Come?

Our technicians are trained to move your furniture and return it to its rightful place. We do ask that you remove items from your furniture like electronics, plants, lamps etc. We will move most furniture that you request at no additional cost. However please note that we cannot accomodate large items, including pianos, china cabinets, waterbeds, pool tables and other oversized items.

What Step-By-Step Cleaning Process Should I Expect When The Technicians Arrive?

Please refer to the service you have requested below and you will find a detailed step-by-step process is outlined there,.

Residential Carpet Cleaning 

Area Rug Cleaning

Mattress Cleaning

Upholstery Cleaning

Tile & Grout Cleaning

Pet Stain & Odor Control

Flood & Water Damage

Commercial Carpet Cleaning

Furniture Carpet Cleaning

How Long Will My Carpet Take To Dry?

This depends on weather conditions (humidity levels, airflow and the type of carpet we are working on). While it typically takes 8-12 hours it may take up to 48 hours for the carpet to dry, you can walk on it as soon as we are finished. Wear clean tennis shoes or white socks to avoid re-soiling. If drying time is a concern, please ask us about ways to significantly speed up the drying time.

Can You Guarantee Getting Out All Of The Stains?

We would love to say 100% yes, however the answer is no. There are many factors involved if a specific stain can be removed. A few of these factors are the nature of the stain, the type of carpet fiber, how long the stain has been there and what, if anything, was previously used to get the stain out.

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